Terms & conditions

Sapphire Louvres Limited Terms and Conditions


i) In these terms & conditions, 'the Seller' shall mean Sapphire Louvres Ltd, (company no. 7103832) 'the Buyer' shall

mean the person firm or company to whom any correspondence, quotation or invoice is addressed or with whom any

 contract (verbal or otherwise) is made.

ii) The Seller only accepts orders on the basis of these terms, and where applicable the Special Conditions of the

quotation which together supersede all representations, negotiations and orders and constitute the entire agreement

between the parties to the exclusion of all other terms, conditions and warranties whatsoever and whether appearing in

the Buyer's order form or otherwise.

iii) No condition in any order form or dispatch note shall bind the Seller without prior its written agreement from the seller.


2. Quotations 

i) The Buyer shall always obtain a written quotation from the Seller.

ii) Quotations remain firm (subject to paragraph below) for 30 days from their date unless stated otherwise on the quotation.

The Seller may withdraw a quotation at any time before the Buyer accepts. Acceptance is on written confirmation including email.  

iii) The Seller reserves the right to change all prices without prior notice, until an order has become binding on the Seller. Anorder becomes binding on the seller acknowledging in writing or by email the buyers confirmation. 

iv) After an order has become binding on the Seller, all prices are subject to fluctuations to reflect variation in labour,

materials and transport.

v) Unless otherwise specified, all quotations are exclusive of Value Added Tax.

3. Acceptance

i) No order for the Seller's goods (whether pursuant to a quotation by the Seller or otherwise) is binding on the Seller

until acknowledged in writing by the Buyer.

ii) Acceptance of the delivery of goods or services (or part thereof) from the Seller shall be conclusive proof that the Buyer

has accepted the goods as supplied under the terms and conditions expressed herein.

iii) Any charges instigated by the buyer to the original order will be render the buyer liable for any additional costs in full.

4. Delivery

i) The Seller makes every reasonable effort to meet delivery times stipulated in the quotation/order or otherwise agreed

in writing by the Seller, but sometimes, through circumstances beyond the Seller's control may be unable to meet these times.

 Delivery times and dates should be used as an estimate only and are not guarantee of time or date of delivery.

ii) Consequently, the Seller will not be liable for any loss or damage (including consequential losses) caused to the Buyer,  which arise through late delivery for whatever reason.

iii) A carriage charge will be made where the Seller delivers goods, and all prices are ex-works unless otherwise stated. An additional charge may be levied if the buyer changes the delivery dates.

iv) If the Buyer declines to accept delivery during normal working hours (agreed between both parties) then the Seller shall be entitled to make a reasonable charge for storage. If successful delivery arrangements have not been made 4within 1 month after the scheduled delivery date the Seller will be entitled to sell or otherwise dispose of the goods without further notice to the Buyer and to invoice the buyer for any losses, damages or costs incurred.

5. Warranty

i) Unless the Seller has been asked to specifically confirm that its goods or services are fit for the Buyer's particular purpose or purposes then the Seller gives no warranty nor will it be the term of this contract that the Seller's goods and services will be fit for any particular purpose of purposes. Guarantees in regards to powder coating are not given; if a guarantee is required we can offer this at a premium price by sub contracting the powder coating to a third party. Sapphire Louvres Ltd will not held responsible for agreed subcontracted work.

6. Payment

i) Unless otherwise agreed in writing by the Seller, payment shall become due 30 days from date of invoice. Buyers who do not have approved accounts with the Seller shall pay cash on delivery or against proforma invoice.

ii) No debit notes will be accepted by the Seller, unless agreed in writing and the goods have been returned to the Seller.

iii) Where payment is not made by the due date, the Seller may hold delivery or cancel orders received by the Buyer and charge interest on any overdue payment at the rate of 2% over the current base rate of National Westminster Bank Plc. Interest shall be charged from the date on which payment was due until payment is made. For the purpose of these Terms, payment means receipt of value to the Seller's account enabling the Seller to deal freely with the amount received.

iv) Payment is due in the currency of the Seller's invoice.

v) Customers who buy on account with the seller will be and notified of a credit.

limit based on their credit rating. These credit limits will be reviewed on a regular basis and any amendments will be notified to the buyers accordingly. Buyers will not 

normally be supplied goods or services unless the total to be or already supplied remains below the credit limit (gross invoice  value including VAT)

vi) At the sole and absolute discretion of the seller and only in exceptional circumstances Sapphire Louvres Ltd may agreeto supply goods above the credit limit. This will not be deemed to prejudice the rights of the seller to refuse further orders   or supplies until such time as outstanding amounts have been brought below the credit limit. 

7. Claims

i) Unless the Seller receives from the Buyer written notice of a claim for wrong delivery or damage to or loss of goods

within 3 days of the date of delivery, then the lack of such notice will be conclusively deemed to show unqualified acceptance of the goods as being delivered fully in accordance with the Delivery Note. In the case of successive or instalment deliveries,   the claim must be made within 3 days or else subsequent deliveries shall be made to the same standard.

ii) Any claim by the Buyer for damage in transit shall be notified both to the carrier and to the Seller in writing to

Sapphire Louvres Ltd, Unit 21 Harrowbrook Road, Hinckley, Leicestershire, LE10 3DJ, company no. 7103838.

Buyer otherwise than on the carrier's documents within 3 days of delivery to which the claim relates. The Buyer shall not receipt the carrier in good condition if there is evidence of damage to packing, but shall give a receipt according to the facts   which its own examination reveals.


8. Liability

i) Save for any liability for death or injury resulting from proven negligence on the part of the Seller, the Seller's liability shall

in no circumstances exceed the net invoiced cost of the goods supplied, and in no circumstances will the Seller be liable for any consequential loss of any nature.  


ii) The Seller accepts no responsibility for sites and foundations or for any frameworks or support for machinery or

for compliance with Statutory Regulations or Local Regulations or Bye-Laws or for the fulfilment of any special requirements binding on the Buyer. The Buyer is responsible for the proper adaptation of the Seller's design to the Buyer's own circumstance.  

9. Risk

i) The risk in the goods shall pass to the Buyer on delivery, but the title in the goods shall pass to the Buyer only when

payment has been received in full by the Seller for all goods whatever supplied at any time.

ii) The Buyer agrees that the Seller may, for the purpose of recovery of its goods enter upon the premises of the Buyer,

or where they are reasonably thought to be stored, with such persons and transport as may be necessary to repossess such goods.  

iii) Until such time as the Buyer becomes the owner of the goods the Buyer shall store the goods separately from his own

goods and clearly identify the goods as being the property of the seller.

10. Cancellation  

i) The Seller may immediately cancel this contract as to any future deliveries if the customer fails to comply with any

of it obligations hereunder or becomes bankrupt or makes an assignment, agreement or composition with its creditors,

or suffers distress or process of execution to be levied on its property, or has a Receiver appointed for all or parts

of its undertaking or assets or goes into liquidation (except for the purpose of reconstruction or amalgamation).

ii) The Seller reserves similar rights of cancellation if it appears provable or likely to the Seller that any of the above

events will occur.

iii) The Seller expressly reserves the right to suspend or terminate this Contract as to future deliveries where payment

is not made by the due date notwithstanding that the Buyer has paid interest pursuant to 6 iii) above.


11. General Limitation

i) Except to the extent rendered void or unenforceable under any enactment, any liability of the Seller arising under these

Terms shall be limited to direct loss suffered by the customer and shall not extend to any consequential losses whatsoever and howsoever arising.  


12. Proper Law

i) The agreement between the Seller and the Buyer shall be governed by and construed according to the laws of England which shall be the proper law.

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